Refund Policy for IcyFitExclusive
Effective Date: [04/16/2025]
Thank you for shopping with IcyFitExclusive! We strive to ensure that you are completely satisfied with your purchase. If for any reason you're not happy, please review our refund policy below.
1. Returns Eligibility
To be eligible for a return:
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Items must be returned within 14 days of the delivery date.
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Items must be unworn, unused, unwashed, and in the original packaging.
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Shoes must be returned in the original box with no damage.
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Proof of purchase (receipt or order number) is required.
2. Non-Returnable Items
The following items are non-refundable:
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Sale or clearance items
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Gift cards
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Items marked "Final Sale"
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Worn, damaged, or altered items
3. How to Request a Return
To initiate a return, please contact us at:
Email: icyfitexclusive@gmail.com
Phone: +1 (781) 308-0206
Once your return is approved, we’ll send you instructions on how to send the item back. You will be responsible for return shipping costs unless the item was defective or incorrect.
4. Refunds
Once we receive and inspect your return, we will notify you by email. If your return is approved, a refund will be issued to your original payment method within 5–10 business days.
5. Exchanges
We do not offer direct exchanges at this time. If you need a different size or style, please return the item for a refund and place a new order.
6. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 3 days of receiving your order. We will resolve the issue as quickly as possible.
Let us know if you need any help with your order. We’re here to help and make sure you love what you buy from IcyFitExclusive!